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F.A.Q 

Shipping and handling

WHO’S YOUR POSTAL SERVICE PROVIDER?

Canada Post is the only one postal service we use

DO YOU SELL INTERNATIONALLY?

Yes

DO I HAVE TO PAY CUSTOM TAXES?

It’s possible that your order might get custom taxes, it always depend on the country and their laws.

Please be aware that duty charges and taxes are not implemented by KWY Atelier but by federal government so it’s beyond my control.

All duties, fees, and taxes are the responsibility of the recipient.
Please contact your local customs office for more information.

HOW PROMPTLY ARE THE ORDERS PREPARED AND SHIPPED?

I prepare your order in the following 24hrs, afterwards, depending on your location and shipping of your choosing the delivery days may vary.

SHIPPING TIME

Shipping speed:    Quebec city:             Quebec region:                   Rest of Canada:
Priority:                     Next day                    Next day                                   Next day
Xpresspost               Next day                    Next day                                    2 days
Regular:                 Up to 2 days                3-5 days                                    4-9 days

Shipping speed:                 USA:
Priority Worldwide:         Next day   (If order sent before 13hrs/1p.m)
Xpresspost USA              2-3 days    (If order sent before 17hrs/5p.m)
Expedited USA                4-7 days    (If order sent before 17hrs/5p.m)
Tracked Packed               4-7 days    (If order sent before 17hrs/5p.m)
Small regular:                  5-8 days     (Not tracking information)

Shipping speed:            Rest of the world                        Arrival by surface option
Priority:                                2-3 days                                                 —-
Xpresspost:                         4-7 days                                                 —-
International regular:        12+ days (No tracking info.)      4-12 weeks
Tracked Packed                 6-10 days                                               —-
Small Packet:                      6-10 days (No tracking info.)    4-12 weeks

Handmade items

CAN I DO AN EXCHANGE FOR A HANDMADE ITEM?

Due to the fact that the product is handmade, I do not accept returns, however contact me if you ever have a problem with your purchase and I’ll try to make an arrangement for you if possible.

Supplie items

I CHANGED MY MIND, CAN I RETURN MY PRODUCT?

Contact us as soon as you get your order, MAX 5 days after delivery
Send back the items after a max of 7 days after contacting us.

Other questions

WHO TO CONTACT IF THERE’S A PROBLEM WITH MY ORDER?

Please use our contact form for any type of problem or send us a message via our Facebook page or Instagram.

CAN I CANCEL MY ORDER?

The shipping and handling of your order can take up to 24 hours, you’ll have that time to cancel your order, afterwards it will be too late.

I HAVE A QUESTIONS THAT IS NOT ANSWERED HERE

Please use our contact form for any other question or send us a message via our Facebook page or Instagram.